This privacy statement covers the website and associated services provided by www.itinfrasupport.com
Definitions and Scope

Herein the term “users” refers to all visitors to our web site while the term “clients” refers only to individuals or businesses who have purchased ITInfraSupport’s products or services. This agreement mainly focuses on the general use of the ITINfraSupport site. If you use ITINfraSupport’s services, the terms and conditions discussed herein are superseded by the policies outlined in our service agreement. Clients concerned about the privacy of their information should see our service agreement.

Disputes

If users or clients have any questions or concerns regarding this statement, they should contact ITINfraSupport by email or by the online feedback form.

Information Collection

ITINfraSupport is the sole owner of the information collected on www.itinfrasupport.com. ITINfraSupport collects information from our users at several different points on our website as part of our standard operating procedures.

Registration

In order to use certain parts of this website, a user must first complete the registration form. During registration a user is required to give contact information (such as name and email address). We use this information to contact the user about services on our site for which the user has expressed interest. ITINfraSupport may require the user to provide demographic information, and unique identifiers (such as, username and password) to access restricted areas of www.itinfrasupport.com or to deliver requested services.

Service Requests

A user must provide contact information (such as name, email, and mailing address) and financial information (such as credit card number, expiration date) as well as information relevant to completing the requested services. This information is used to fulfill the service request. If we have trouble processing a service request, the information is used to contact the user. In addition to this statement, all service work is covered by the terms and conditions established in our service agreement. Clients should review our service agreement for complete details relating to our non-disclosure policy and security measures.

Cookies

A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once the user closes the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. Cookies are used on our site for tracking web page statistics. Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Third Party Advertising

Where advertisements appear, they are delivered to users by Google. Information about the user’s visit to this site, such as number of times they have viewed an ad (but not user name, address, or other personal information), is used to serve ads to users on this site.This privacy statement covers the use of cookies by www.itinfrasuport.com only and does not cover the use of cookies by any advertisers. Please consult the respective partners and advertisers for details on their privacy policies.

Log Files

Like most websites, we collect log files indicating the time, method, and pages accessed on our site. Log files include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp, and cookie information. This data is used to provide demographic information for aggregate use of the site. IP addresses are not linked to personally identifiable information.

Special Offers and Updates

Users subscribing to our newsletters forums or other subscription-based services may receive a welcoming email to verify the services opted and contact information. Out of respect for the privacy of our users we present the option to opt out of these types of communications.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance, we might send users an email well in advance to notify them of this outage. Generally, users may not opt-out of these communications; however, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account. We may reply via email, phone or in writing in accordance with the user’s wishes. If the user is also a client, the terms and conditions set forth and our service policy will dictate our communication methods.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Aggregate Information (non-personally identifiable)

We may share aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information.

Third Party Intermediaries

Sometimes ITInfraSupport may be required to communicate directly to a third party an effort to provide our users with a better quality service. In these cases, we will obtain your permission to disseminate your information to the third party. For example, we may need to communicate directly with your ISP to determine why your newsletter is not being delivered.

Business Transitions

In the event that ITInfraSupport goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users personal information will, in most instances, be part of the assets transferred.

Outside Parties

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

Special Considerations Links

This website contains links to other sites. Please be aware that we, ITInfraSupport, are not responsible for the privacy practices of such other sites even if those sites are owned and operated by ITnfraSupport. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website, www.itinfrasupport.com.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and mailing address) and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. If a contest includes public disclosure of the winner, the signup form will indicate this requirement. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and our services. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice to the user. Though we may use an intermediary to conduct these surveys or contests, they may not use users personally identifiable information for any secondary purposes nor retain the information longer than the time we specify.

Website Security

This website takes every precaution to protect our users information. When users submit sensitive information via the website, their information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’. We use GeoTrust 128 bit SSL certificates for this site.

Supplementation of Information

In order for this Website to properly fulfill its obligation to users it may be necessary for us to supplement the information users provide with information we receive from third party sources. We may purchase third party marketing data and add it to our existing user database to better target our advertising and provide pertinent offers we think our users would be interested.Correcting/Updating/Deleting/Deactivating Personal Information If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires the use of our web site, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done at the removal request form or by emailing our Customer Support at helpdesk@itinfrasupport.com. Or, contact us by telephone or postal mail at the contact information listed below. Please note that if you have conducted business with ITInfraSupport, we will deactivate your account but retain all information relating to your account in accordance with the terms specified in our service agreement.

Third Party/Public Disclosure

If a client or an agent acting on their behalf discloses confidential information to third party or to the public, ITINfraSupport may release additional client information or correspondence to clarify, rebut or otherwise address the disclosure. In particular, ITINfraSupport reserves the right to use client communications to rebut, clarify or otherwise describe service related issues that the client has publicly disclosed to other parties.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use user’s personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our Web site for 30 days or by sending a notification email asking our users to accept the new privacy policy.

Questions

If users have any questions about the security at our Web site, users can send an email to helpdesk@itinfrasupport.com Phone : +1-4085385312 Email : helpdesk@itinfrasupport.com Postal Address: IT Tower, E261, 1st Floor, Phase 8B, Industrial Area, Mohali, Punjab, India, Pin : 160055 Website URL: http://www.itinfrasupport.com/privacy-policy